Gold Star Cars

Never trust them if you are buying a car! and don't get caught by their empty promises at all if they make one while you are buying a car! I would give them zero stars if I could. they sell cars damaged in accident while advertising them as being perfect. very responsive to calls when you are buying a car and then wouldn't pick our phone at all if there is any issue. the car was faulty since the beginning and when mentioned to them they promised that it was normal and they would be responsible if there is any issue in the car in the future. they do not honour their commitments and different team members would make different promises which none of them would honour in the end. long post ahead. they sell cars damaged in accident while advertising them as being perfect and when you see the major cut and welded parts yourself while viewing the car, they pretend that they didn't know about it. we went initially to view a car advertised by them and when we saw that it had major repair work done during thorough final check before finalising the deal, we trusted them when they said they didn't know about it and still decided to go ahead and chose a different car sold by them. Big mistake! We bought a car, Audi A4 from them ( met mohammad amin and zain) and on day one we told them that the car was misfiring. Mohammad said it was because of the cold weather and our mistake was to trust them, it continued to do so and we were in constant contact with muhammad who kept saying it is normal for this model of the car to shiver a bit when started in cold and if it causes any issue in the future, they will be responsible for it. as winters were approaching and the temperature kept getting lower, we thought it made sense. The car gave us a check engine light after a month and when checked by halfords, they told us that it was the spark plugs and ignition coils all along. we spoke to mohammad again who said that they will take care of it, if the warranty doesn't cover it. We also spoke to the owner zain's brother ( who spoke to us on behalf of his team) who requested that we get it repaired by their local garage who would charge them less and they were happy to cover the cost. we agreed to that as well provided they pay for the recovery transport charges to their chosen garage. as it was far away, they then decided that its best to get it repaired by halfords near us and and they would pay 60% of the cost. we agreed to that even. once the car was repaired and we asked for the amount promised, they stopped answering the phones and no replies to messages and a rude man - who we never previously spoke to ( claiming to be the brother of zain and owner of gold stars) contacted us saying that all the previous commitments from his team are null and void and they would not honour any previous commitments. we were made to feel as if we were begging for the money. pathetic customer service. they also broke the hook of our sunblind while fixing the dash cam when we were buying the car and then told us to bring the car back to them when feasible to them. when we spoke to muhammad a few times about it, he would say that they are busy as Zain's grandmother was admitted in the hospital and requested us to delay bringing the car to them, which we again agreed too, trusting them, and then this rude man while speaking to us, blamed us that we should have brought the car to them when we bought it, while we kept updating mohammad all along about the this and the misfiring and they kept reiterating their promise that they would fix all the issues. which they did not keep in the end. never trust them while buying cars if you want peace of mind.